Location: Denver, CO
Company: EverCommerce
Expected salary:
Job description: POSITION DESCRIPTIONJOB TITLE: Data Conversion Specialist Level 3 IMMED. SUPERVISOR TITLE: Manager of the PMODEPARTMENT: improveit 360 PMO EFFECTIVE/ REV. DATE: 8/24/2021Section I – The RoleAs a Data Conversion Specialist, you use software tools and scripting to extract, transform, and load client data from other software applications into a client’s improveit 360 or MarketSharp system. You deliver an exceptional data conversion experience to each client resulting in an effective, timely conversion and an elevated level of client satisfaction. You validate data migration activities and outcomes and provide support to the implementation project team.Becoming proficient in the use of our products and in helping customers with the practical ways to leverage our products in their day-to-day operations is critical for success. You succeed in our culture by demonstrating energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it. We succeed when our customers succeed, and you are a critical contributor for a customer’s initial and ongoing success.Section II – Essential ActivitiesData ConversionWork with clients to extract data from legacy systems, including assistance in finding where data is stored in their database if the client does not have the knowledge.Import data into improveit 360 or MarketSharp, review for accuracy and resolve technical issues.Manage multiple data conversions simultaneously and prioritize effectively to ensure go-lives occur on time and in line with customer expectations. This includes internal coordination with other team members to ensure availability of suitable resources for each deployment.Use tact and diplomacy to set proper timelines and expectations throughout the data conversion process, including both verbal and written communication.Provide the client, Project Manager, Relationship Manager and Solutions Consultant with clear documentation of progress, identifying possible areas of concern.Provide guidance and solutions consulting on industry best practices related to data transformation.Exercise attention to detail and technical proficiency to identify client specific requirements and ensure proper data transformation.Manipulate live data in databases using best practices for maintaining data integrity.Demonstrate business analytics skills, strong interpersonal skills, and the ability to partner with customers and team members to resolve problems.Work collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, and the organization.70% Project ManagementFoster collaboration within the team and across products and development lifecycles.Ensure projects are delivered on time and budget using frequent and clear communications to all internal parties as well as customer stakeholders.Attend and help facilitate regular meetings with key management and project teams to review status, issues, and innovations.Display positivity and the ability to bring others together for a common purpose to achieve desired results.10% Process Improvement and DocumentationEvaluate current data conversion processes for optimal efficiency, recommending and documenting changes.Strategize for future conversion methodologies/opportunities, such as leveraging AI to evaluate customer data.Establish, document, and maintain a script library to replicate successful conversions without reinventing the work.Maintain the Data Conversion Price Book with current data solutions and a time estimate for each system conversion.10% Engagement and DevelopmentMaintain positive relationships with others through regular communication updates, meetings, and reports.Effectively communicate progress and work with team members to achieve goals.Effectively implement new products and solutions to meet service level and performance goals.Gather customer feedback and share with other teams.Participate in projects, testing, and training to become proficient in our products and solutions. Use this knowledge to support customers with self-help and call support.Assist with training and development of other team members.10%Section III – CompetenciesOrganizational Competencies
- Customer Service
- Expectations Management
- Communication Skills
- Team Player
- Reliability and Accountability
- Functional Knowledge and Learning
- Creative Problem Solving
- Adaptability & Resilience
Personal Attributes
- Passion about technology
- Attentive to details
- Negotiating skills
- Ability to influence others
- Decision making and discretion
- Time management skills
- Adaptable to change
- Organized
- Integrity/ethical standards
- Analytical
- Results-oriented
- Emotional Intelligence
Functional Competencies
- ETL Proficiency
- MS SQL Server
- Business Consulting
- Project Management
Section IV – Qualifications RequiredEducation
- BA/BS in a technical or quantitative field
Desired Experience
- 5+ years’ work experience as a Data Analyst
- 2+ years’ work experience with SQL
- 5+ years’ work experience with Data Conversion/Migrations
- Strong logic and critical-thinking ability; experience and creativity in troubleshooting data and software problems
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to listen, ask questions, build consensus, and solve ambiguous problems
- Best-in-class attention to detail
- Demonstrated communication skills, verbal and written, with diverse personalities and ranging technical competency
- Shares knowledge and thrives in a team-oriented environment
- Aptitude to learn software and technology quickly in a fast-changing environment
- Resolve issues in a professional manner while working with challenging projects and objectives
Highly Desired Experience
- MS SQL/T-SQL
- Salesforce experience
- CRM experience
- Technical product development team experience
- Experience in a startup-like environment (unstructured, ambiguous, resource constrained, fast-paced)
- Background in the Remodeling / Contractor / Home Pro Industry
- Sense of humor
Section V – Goals & AccountabilitiesGoal Structure:
- Corporate Goals that link to Department/Individual Goals
- Customer / User Retention
- Customer Satisfaction
- Department/Individual Goals
- Projects Completed On Time & On Budget
- Customer Satisfaction
- Project Goals
- Will be determined and agreed upon with your manager as appropriate during evaluation and development discussions.
Section VI – Working Conditions & Special RequirementsWorking ConditionRequirementTravel % / Overnight TravelN/AWork weekends and eveningsAs needed, twice monthlySection VII – Acknowledgement & Reviewed by:This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Job date: Wed, 11 Dec 2024 05:24:14 GMT
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